Integrated Emergency Response

iER provides assistance by liaising with emergency services in the case of a life-threatening situation such as a medical emergency or a personal safety emergency.


The iER call centre is available to respond to your emergency
24 hours a day, 7 days a week.

Mobile App

The gateway to the iER network is an easy-to-use mobile application, containing unique built-in alerts and GPS tracking functionality.


The iER call centre determines the nature of your emergency and the type of response required.


Free access to more than
12 000 medical and non-medical emergency services on our network, nationwide.

Everyone gets full and free access to more than 13 000 service providers on our network, nationwide.

What does iER do for you

Whether you contact the call centre directly or send an alert via the iER App, we can connect the following response services directly to your location:

  • Ambulance Services
  • Armed Response
  • Towing Services
  • Roadside Assistance
  • Public Services
  • Vehicle Tracking
  • Search & Rescue
  • Hazmat Materials
  • Poison Control
  • Helplines (COVID-19)
  • Day Clinics
  • Doctors
  • Hospitals
  • State EMS
  • Casualty
  • Child Abduction
  • Child Pornography
  • Child Trafficking
  • Child Welfare
  • Counselling
  • Frail Care
  • Rape Crisis Centers
  • Rehabilitation
  • Fire Stations
  • Metro Police
  • Police
  • Field Services
  • Veldfire Management
  • Animal Welfare
  • Animal Control
  • Community Policing
  • Neighbourhood Watch
  • Municipalities
  • Repatriation
  • Crime Scene Clean Up
  • Locksmiths
  • Plumbers
  • Electricians

With a user friendly application Android, iOS and Huawei compatible, it is available for download to all South African Mobile Smart Devices.

Explore the iER app

Your mobile internet connection and location are required for you to send alerts for emergency assistance.

Instant alerts

A selection of Silent or General one-touch alert options is instantly sent to our 24/7 call centre who will respond within seconds!

GPS tracking

Your immediate GPS position is sent to iER with your alert so that emergency services are deployed to your exact location.

Free to use

The iER App is 100% FREE to use on your smart device. There are no in-app purchases or adverts.

Share media

Send us your pictures and voice messages through the NEW in-app chat service.

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